Accessible Services

Jefferson Transit strives to ensure that its programs and facilities are accessible to all riders. In accordance with the Americans with Disabilities Act (ADA), efforts are made to accommodate people with disabilities.

Jefferson Transit ADA Policy


General Policies

Jefferson Transit requires that operators ask other passengers sitting in the wheelchair securement area to move when a wheelchair passenger boards. The operator will request other passengers give up their seats, but cannot force them to move.

Respirators or personal oxygen supply aids required by passengers are allowed on board the bus or vehicle if the equipment can be safely transported and controlled during the trip.

Notice under the Americans with Disabilities Act (ADA)
In accordance with the requirements of Title II of the Americans with Disabilities Act of 1990 (“ADA”), the Jefferson transit Authority (JTA) will not discriminate against qualified individuals with disabilities on the basis of disability in its services, programs, or activities.

Employment: JTA does not discriminate on the basis of disability in its hiring or employment practices and complies with all regulations promulgated by the U.S. Equal Employment Opportunity Commission under Title I of the ADA.

Effective Communication: JTA will generally, upon request, provide appropriate aids and services leading to effective communication or qualified persons with disabilities so they can participate equally in the JTA’s programs, services, and activities, including qualified sign language interpreters, documents in Braille, and other ways of making information and communications accessible to people who have speech, hearing, or vision impairments.

Modifications to Policies and Procedures: We provide reasonable modification of our policy and practices upon request to ensure that our transportation services are accessible to individuals with disabilities.

For any Modification Requests contact our ADA Compliance Coordinator/Mobility Operations Manager
Phone: (360)385-3020, ext 121
Mail: Jefferson Transit, ADA Compliance Coordinator, 63 Four Corners Road, Port Townsend, WA 98368

Anyone who requires an auxiliary aid or service for effective communication, or a modification of policies or procedures to participate in a program, service, or activity of JTA, should contact the ADA Coordinator as soon as possible but no later than 48 hours before the scheduled event.

The ADA does not require JTA to take any action that would fundamentally alter the nature of its programs or services or impose an undue financial or administrative burden. Complaints that a program, service, or activity of JTA is not accessible to persons with disabilities should be directed to the ADA Compliance Coordinator.

JTA will not place a surcharge on a particular individual with a disability or any group of individuals with disabilities to cover the cost of providing auxiliary aids/services or reasonable modifications of policy, such as retrieving items from locations that are open to the public but are not accessible to persons who use wheelchairs.


Fixed Route and Dial-A-Ride Services

All Jefferson Transit buses are accessible for mobility devices. Our operators are trained to assist disabled passengers boarding or exiting the
vehicle. Here are some tips when trying to board a bus:

• Wait in line with the other passengers and inform the operator you wish to board the bus.
• The operator will use the lift or ramp when necessary for boarding or exiting.
• Passengers using the lift or ramp may exit at any designated stop, unless the lift cannot be deployed or other conditions make the stop unsafe.
• All mobility devices should be properly stored, outside the aisle and in the securement area as necessary, for the safety of all passengers.

Dial-A-Ride is a reservation-based paratransit service for Jefferson County residents under the Americans with Disabilities Act (ADA). If you have a disability that prevents you from using JTA fixed route bus services and you are within 3/4 of a mile from our fixed route, Dial-A-Ride is another transportation option for you. Visit our Dial-A-Ride webpage for more information and to fill out an application.


Service Animals

The Americans with Disabilities Act (ADA) defines a service animal as any guide dog, signal dog or other animal individually trained to work or perform tasks for an individual with a disability. If they meet this definition, animals are considered service animals under the ADA guidelines regardless of whether they have been licensed or certified by a state or government.

Customers using a service animal are responsible for the animal and will be held liable for the behavior and action of the animal.
Service animals must remain on the floor without blocking the aisle.

Service animals, regardless of training or certification, may be denied transportation if the animal is out of control and you do not take effective action to control it, or if the animal’s behavior poses a direct threat to the health or safety of others.

Non-Service Animals are also allowed on JTA buses, please read our Animals on Transit Vehicles Policy for more information.

*If you are transferring to another transit system outside of Jefferson County with your non-service animal, it is recommended that you review their pet policy before traveling.


Travel Training

Travel training is a guided approach to teaching individuals how to use and navigate public transportation. The free program is designed to provide the necessary assistance for each person to successfully learn how to use Jefferson Transit’s regular route bus system. Instruction is tailored to meet individual needs and can last from one hour to several days for the rider to feel safe and confident using Jefferson Transits regular bus service.

The Jefferson Transit Travel Training Program is a guided approach to learning, navigating, and utilizing public transportation services and is available to anyone new to the area, unfamiliar with using public transportation, senior citizens, and persons with disabilities, or even individuals who are familiar with using public transportation but want to learn to navigate new routes or trips.

To sign-up for Travel Training call Sara Peck, Operations Manager 360-385-3020 x121


Accessible Website

If you use assistive technology, and the format of any material on this website interferes with your ability to access information, please contact us. To enable us to respond in a manner most helpful to you, indicate the nature of your accessibility problem, the preferred format in which you receive material, the web address of the requested material, and your contact information.

Accessibility Design Guidelines
Our website has been designed to comply with WCAG 2.0 A/AA website accessibility standards.

If you have difficulty accessing the site or have any comments or feedback, please do not hesitate to contact us. Any issue with accessibility will be corrected.

Browser/Adobe Accessibility Resources
• Internet Explorer Accessibility Information
• Firefox Accessibility Information
• Chrome Accessibility Information
• Adobe Reader Accessibility Information


***Jefferson Transit utilizes a language line for those needing interpretation services. For more information, please contact Customer Service at 360-385-4777.

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